Service Level Agreement

  1. Definitions:

    "Service Failure" refers to the inability to edit field boundaries, process machine data, or generate reports for an unannounced or unplanned 15-minute period on a data connection of at least 512Kbps download and 128Kbps upload speed.

  2. The Provider will provide the Recipient with an explicit, accurate data model for accessing the Service in the event the Recipient is using Service as a backend compute service.
  3. The Provider and the Recipient agree to negotiate price associated with any additional services provided beyond those described in the Profit Zone Manager Terms of Service found at
  4. The Provider will give the Recipient at least 2 days' notice prior to any planned outages of the cloud service and/or Profit Zone Manager.
  5. The Provider will repair unplanned service outages within 24 hours, or as quickly as reasonably possible. If an unplanned outage leaves the Provider’s service engine unavailable for more than 72 hours the Provider and the Recipient will negotiate a discounted rate for the month(s) impacted by the service outage.
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